FAQ

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Frequently asked questions

Why soy wax?

Soy wax is an eco-friendly alternative to paraffin wax. It offers many positive qualities and properties including the below:
Natural vegetable ingredient ⁠
Cruelty free, vegan ⁠
Non-toxic & biodegradable⁠
Paraffin & petroleum free ⁠
No nasty / carcinogenic chemical emissions⁠
Longer burn time & cleaner burn⁠
Less propensity for soot⁠
Greater fragrance throw⁠
Greater piece of mind ⁠burning your candle



Safety guidelines & candle care

Please refer to the candle care tab for a detailed overview of how to care for your candle and safety guidelines.



What is the burn time of each size?

Our medium size (200ml) is approximately 33* hours Our large size (350ml) is approximately 50* hours burn time (*if adhering to candle guidelines)



When should I expect to receive my order?

Orders will be shipped within 24-48 hours of order placement timing. We ship Australia wide only. During the current lockdown and COVID-19 situation, we ask for your understanding that postage times may vary to standard average shipping times due to transit delays.



How is Hue & Flores eco-friendly & sustainable?

CANDLES - Our soy wax candle products are made using 100% soy wax, which is natural and chemical free. PRODUCT PACKAGING - Our candles and flora product packaging are all plastic free, using recycled cardboard wherever possible. Our glass candle vessels are intended to be repurposed. SHIPPING PACKAGING - Our shipping packaging is all plastic free, using biodegradable packing beans to protect your order in shipment, as well as 100% recyled paper tape. We are mindful of our impact on the environment and commited to continue to strive to make improvements as more research and products become available.



What are our payment methods?

We accept both credit card payment & paypal. These are available upon check out in your shopping cart.