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FAQ

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Why soy wax?Soy wax is an eco-friendly alternative to paraffin wax. It offers many positive qualities and properties including the below: Natural vegetable ingredient Cruelty free, vegan Non-toxic & biodegradable Paraffin & petroleum free No nasty / carcinogenic chemical emissions Longer burn time & cleaner burn Less propensity for soot Greater fragrance throw Greater piece of mind burning your candle
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Safety guidelines & candle carePlease refer to the candle care tab for a detailed overview of how to care for your candle and safety guidelines.
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What is the burn time of each size?Our medium size (200ml) is approximately 33* hours Our large size (350ml) is approximately 50* hours burn time (*if adhering to candle guidelines)
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How is Hue & Flores eco-friendly & sustainable?CANDLES - Our soy wax candle products are made using 100% soy wax, which is natural and chemical free. PRODUCT PACKAGING - Our candles and flora product packaging are all plastic free, using recycled cardboard wherever possible. Our glass candle vessels are intended to be repurposed. SHIPPING PACKAGING - Our shipping packaging is all plastic free, using biodegradable packing beans to protect your order in shipment, as well as 100% recyled paper tape. We are mindful of our impact on the environment and commited to continue to strive to make improvements as more research and products become available.
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What are our payment methods?We accept both credit card payment & paypal. These are available upon check out in your shopping cart.
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When should I expect to receive my order?Orders will be shipped within 24-48 hours of order placement timing. We ship Australia wide only. During the current lockdown and COVID-19 situation, we ask for your understanding that postage times may vary to standard average shipping times due to transit delays.
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